Comments on: W Hoboken

By: jeffrey

jeffrey — Thu, 31 Jul 2014 15:03:12 +0000

[signoff icon="thumbs-up"]Dates: May 2014 - ? Night Stay to 0, 1900 -- night stay Room Booked: Wonderful Room (appx value: $379) Room Received: Spectacular Room (appx value: $399) Appx Value of Upgrade: $20 Award Stay?: Yes Used Best Rate Guarantee?: No Suite Night Award Requested?: No Comments: Paid $100 on top of an award stay to secure a high floor, non-construction facing Fantastic Suite. Requested connecting room, so Second room got upgraded to a Spectacular Room. User ID: travelswithmyself submitted on 21-Jun-14 Rating Calculation: Upgrade Rate = 100%, Value of Upgrade ÷ Value of Room Booked = 5% (Max is 100%) Overall Upgrade Quality: 53%[/signoff]

By: jeffrey

jeffrey — Thu, 31 Jul 2014 15:03:08 +0000

[signoff icon="thumbs-up"]Dates: Sept 2013 - 1 Night Stay to 0, 1900 -- night stay Room Booked: Cozy Room, 2 Queens (appx value: $399) Room Received: Spectacular Room, 2 Queens (appx value: $449) Appx Value of Upgrade: $50 Award Stay?: No Used Best Rate Guarantee?: No Suite Night Award Requested?: No Comments: When I arrived at the front desk I was greeted by some of the best Starwood Platinum recognition possible. The agent was very polite and, debatably, overly enthusiastic. Despite seeing the SPG app that I had been preassigned to a Spectacular Room, dude-man worked the angle that he was going to **try** to upgrade me. He played on the computer for about 30 secs and confirmed, “I was able to do it, I have upgraded you.” I made sure to play along, because who likes to crush enthusiasm, no matter how unfounded it is? In the end, this resulted in a 2 tier upgrade. User ID: jmgriffin submitted on 29-Apr-14 Rating Calculation: Upgrade Rate = 100%, Value of Upgrade ÷ Value of Room Booked = 13% (Max is 100%) Overall Upgrade Quality: 56%[/signoff]

By: jeffrey

jeffrey — Thu, 31 Jul 2014 15:03:02 +0000

[signoff icon="thumbs-up"]Dates: Oct 13 to 14, 2013 -- 1 night stay Room Booked: Cozy Room (appx value: $404) Room Received: Spectacular Room on 17th floor (appx value: $449) Appx Value of Upgrade: $45 Award Stay?: No Used Best Rate Guarantee?: No Suite Night Award Requested?: No Comments: Great view over the Hudson River towards Manhattan. Nice neighborhood. Sumptuous breakfast User ID: ClaudiSTR submitted on 21-Oct-13 Rating Calculation: Upgrade Rate = 100%, Value of Upgrade ÷ Value of Room Booked = 11% (Max is 100%) Overall Upgrade Quality: 56%[/signoff]

By: jeffrey

jeffrey — Thu, 31 Jul 2014 15:02:54 +0000

[signoff icon="thumbs-up"]Dates: Apr 30 to 1, 2013 -- 1 night stay Room Booked: Cozy Room (appx value: $449) Room Received: some small room with 2 beds (appx value: $449) Appx Value of Upgrade: $ Award Stay?: No Used Best Rate Guarantee?: No Suite Night Award Requested?: No Comments: Really disappointed with this one. Special occasion. Called my ambassador (never asked for anything material b4). It was 1 hr too late to use SNA apparently but she suggested W Hoboken and practically assured an upgrade over the phone. Picked it over Manhattan at same or lower rates properties because of that. Checked-in, told no suites. Went on SPG.com, sure enough Fantastic suite available. Emailed screen shots to the Ambassador, got gobbledygook about the site not being correct... User ID: TiredOfForms submitted on 10-Apr-13 Rating Calculation: Upgrade Rate = 0%, Value of Upgrade ÷ Value of Room Booked = 0% (Max is 100%) Overall Upgrade Quality: 0%[/signoff]