Dates: Jul 05 to 6, 2013 — 1 night stay
Room Booked: Deluxe Room (appx value: $295)
Room Received: Junior Suite (appx value: $522)
Appx Value of Upgrade: $227
Award Stay?: No
Used Best Rate Guarantee?: No
Suite Night Award Requested?: No
Comments:
User ID: JohnSIN submitted on 9-Jul-13
Rating Calculation: Upgrade Rate = 100%, Value of Upgrade ÷ Value of Room Booked = 77% (Max is 100%)
Overall Upgrade Quality: 88%

Dates: Jun 29 to 1, 2013 — 2 night stay
Room Booked: Deluxe Room (appx value: $295)
Room Received: Executive suite (appx value: $723)
Appx Value of Upgrade: $428
Award Stay?: No
Used Best Rate Guarantee?: No
Suite Night Award Requested?: Yes
Comments: One category above what the SNA would provide for
User ID: JohnSIN submitted on 9-Jul-13
Rating Calculation: Upgrade Rate = 100%, Value of Upgrade ÷ Value of Room Booked = 145% (Max is 100%)
Overall Upgrade Quality: 100%

Dates: Feb 2014 – ? Night Stay to 0, 1900 — night stay
Room Booked: Superior Room: King (appx value: $281)
Room Received: Deluxe Room: King, Sea View (appx value: $308)
Appx Value of Upgrade: $27
Award Stay?: Yes
Used Best Rate Guarantee?: No
Suite Night Award Requested?: No
Comments: Only 1 category up upgrade and as per front desk and bellman 50% occupancy rate (low season). Out of curiosity just asked as it was so quiet. Didnt push/demand for suite upgrade as i never do that. – But whatever, service counts the most and the guys/gals working here are super friendly and smiling, unlike the other excelsiors in italy. So not complaining at all. 18 REAL Suite upgrades out of 23 nights so far for 2014 this year is a blessing considering i still have all 10 SNA’s intact.
User ID: supatight80 submitted on 27-Feb-14
Rating Calculation: Upgrade Rate = 0%, Value of Upgrade ÷ Value of Room Booked = 10% (Max is 100%)
Overall Upgrade Quality: 5%