The Westin Palace, Milan

Dates: Jan 13 to 19, 2013 — 6 night stay
Room Booked: Class Room King (appx value: $346)
Room Received: Junior Suite (appx value: $490)
Appx Value of Upgrade: $144
Award Stay?: Yes
Used Best Rate Guarantee?: No
Suite Night Award Requested?:
Comments: Booked 4 days in King room and 2 more days in Standard room one of which was C+P and one pure points. Got a junior suite that I kept for six days and a nice bottle of wine as a gift, all this in the middle of Male Fashion week in Milan when the hotel was packed (no I am not a model!).
User ID: ckendall submitted on 19-Jan-13
Rating Calculation: Upgrade Rate = 100%, Value of Upgrade ÷ Value of Room Booked = 42% (Max is 100%)
Overall Upgrade Quality: 71%

Dates: March 2013 – 2 Night Stay
Room Booked: Class Room King (appx value: $309)
Room Received: Junior Suite  (appx value: $446)
Appx Value of Upgrade: $137
Award Stay?: No
Used Best Rate Guarantee?: No
Suite Night Award Requested?:
Comments: I had two stays and got the junior suite for the second one; on the first stay (four days) I had had a suite indicated in the app but it apparently sold before I got there (no reservation available once I arrived). So when I paid more I got less.
User ID: ckendall submitted on 29-Mar-13
Rating Calculation: Upgrade Rate = 100%, Value of Upgrade ÷ Value of Room Booked = 44% (Max is 100%)
Overall Upgrade Quality: 72%

Dates: May 2013 – 4 Night Stay
Room Booked: Class Room King (appx value: $304)
Room Received: Junior Suite (appx value: $446)
Appx Value of Upgrade: $142
Award Stay?: No
Used Best Rate Guarantee?: No
Suite Night Award Requested?:
Comments: At the beatthetimer rate I am quite pleased. When I pay less, I get more here but they usually treat me quite decently now that they know me a bit.
User ID: ckendall submitted on 27-May-13
Rating Calculation: Upgrade Rate = 100%, Value of Upgrade ÷ Value of Room Booked = 47% (Max is 100%)
Overall Upgrade Quality: 73%

Dates: Oct 01 to 8, 2013 — 7 night stay
Room Booked: Class Room King (appx value: $394)
Room Received: Junior Suite  (appx value: $531)
Appx Value of Upgrade: $137
Award Stay?: Yes
Used Best Rate Guarantee?: No
Suite Night Award Requested?: Yes
Comments: (made two separate beat the timer reservations, one of three days one of four days, as I was not sure of my exact dates and wanted to lock in the price; SNAs were not allowed for the second reservation [who knows why] but when I was not preupgraded for the first one I decided to use some of my SNAs. They cleared at the first opportunity and so the 3 SNAs thus got me the junior suite for a week.) SNA requested: for the first three days
User ID: ckendall submitted on 7-Oct-13
Rating Calculation: Upgrade Rate = 100%, Value of Upgrade ÷ Value of Room Booked = 35% (Max is 100%)
Overall Upgrade Quality: 67%

Dates: Oct 2013 – 2 Nights
Room Booked: Classic Room (appx value: $482)
Room Received: Grand Deluxe Room (appx value: $586)
Appx Value of Upgrade: $104
Award Stay?: No
Used Best Rate Guarantee?: No
Suite Night Award Requested?: Yes
Comments: At first, my SNA request was granted. I got a junior suite confirmed. On the day of arrival, the spg ipad app shown that i was allocated to “presidential suite” instead of junior suite. Upon check-in (with the FD agent who was so cold and not friendly at all), i was given a junior suite on 4th floor. what a disappointment! So i called down to reception desk and asked for a room on higher floor, no need to be a suite. they finally moved me to new room on top floor with view of central station and pirelli tower, they said it was a junior suite, but the spg ipad app shown it was a grand deluxe room. Personally i’ll never stay at this hotel again for sure. not because of the story mentioned above, but because of the “hardware part” of hotel itself. I do prefer the modern hotel actually. Room Received: Grand Deluxe room on top floor (according to spg ipad app)
User ID: 3rdworldresident submitted on 20-Oct-13
Rating Calculation: Upgrade Rate = 100%, Value of Upgrade ÷ Value of Room Booked = 22% (Max is 100%)
Overall Upgrade Quality: 61%

Dates: Nov 30 to 6, 2013 — 6 night stay
Room Booked: Standard King (appx value: $339)
Room Received: Junior suite (appx value: $482)
Appx Value of Upgrade: $143
Award Stay?: No
Used Best Rate Guarantee?: No
Suite Night Award Requested?: Yes
Comments: Not an extraordinary room but hey it was available at 10am after a night flight so I was thrilled; I usually get a suite/nice room here but why not use the SNAs; this time the system worked and I got the suite on the first day. Edited to add that this was the best service I have had at the Westin Palace; who knows if it was SNAs or the end of the year but they were exceedingly generous to me with multiple gifts. Breakfast is still a bit chaotic and it is a good but not perfect hotel but they were really nice .
User ID: ckendall submitted on 1-Dec-13
Rating Calculation: Upgrade Rate = 100%, Value of Upgrade ÷ Value of Room Booked = 42% (Max is 100%)
Overall Upgrade Quality: 71%

Dates: Dec 06 to 8, 2013 — 2 night stay
Room Booked: Classic Room (appx value: $339)
Room Received: Junior Suite (appx value: $482)
Appx Value of Upgrade: $143
Award Stay?: No
Used Best Rate Guarantee?: No
Suite Night Award Requested?: No
Comments:
User ID: Andain submitted on 7-Dec-13
Rating Calculation: Upgrade Rate = 100%, Value of Upgrade ÷ Value of Room Booked = 42% (Max is 100%)
Overall Upgrade Quality: 71%

Dates: Jan 18 to 24, 2014 — 6 night stay
Room Booked: Class Room King (appx value: $319)
Room Received: Junior Suite (appx value: $480)
Appx Value of Upgrade: $161
Award Stay?: Yes
Used Best Rate Guarantee?: No
Suite Night Award Requested?: No
Comments: Once again I was upgraded to a suite after arriving before 11am from a TATL flight that was available immediately. The hotel was pretty busy (many French guests attending some kind of meeting) so prices were a bit high but I was able to get two C+P days as part of the reservation which helped. They treat me well and I will be back.
User ID: ckendall submitted on 24-Jan-14
Rating Calculation: Upgrade Rate = 100%, Value of Upgrade ÷ Value of Room Booked = 50% (Max is 100%)
Overall Upgrade Quality: 75%